ElectricGen is committed to swift order processing and dispatch. Typically, orders ship on the next business day, with delivery services available Monday through Friday. We prioritize efficiency to ensure timely delivery of your purchases.
Our inventory spans Europe (Germany and Lithuania), the United Kingdom, and the United States, enabling us to ship products from the nearest warehouse to optimize speed and cost-effectiveness. Whether you’re riding an e-bike locally or globally, we aim to meet your shipping needs promptly.
*Note: During busy periods such as holidays or peak seasons, dispatch may take 24-48 hours. Shipping times vary based on the selected method, as shown at checkout. We appreciate your understanding.
United Kingdom UK customers benefit from FREE tracked delivery for SurRon and Talaria Batteries. Other items offer multiple shipping options, including standard (tracked), economy, and express, with rates calculated at checkout based on your location.
For urgent needs, we provide priority delivery via Tracked and Signed Express Services, typically arriving within 5 business days post-dispatch.
*Orders are shipped from our UK warehouse. If stock is unavailable locally, we’ll dispatch from the EU warehouse at no extra charge.
Europe EU customers also enjoy FREE tracked delivery for SurRon and Talaria Batteries. Additional products offer options for standard (tracked), economy, and express shipping, with costs determined at checkout.
Priority delivery is available for urgent orders, shipped via Tracked and Signed Express Services with an estimated arrival of up to 5 business days post-dispatch.
*All European orders are dispatched from our EU warehouse.
Germany German customers receive FREE tracked delivery for SurRon and Talaria Batteries. Other items include standard (tracked), economy, and express shipping, with rates calculated during checkout.
Priority delivery for urgent orders is available via Tracked and Signed Express Services, with delivery times of up to 5 business days after dispatch.
*All orders for Germany are shipped from the EU warehouse.
United States & Canada We provide three shipping options for customers in the US and Canada: standard, economy, and express. All orders ship via Tracked and Signed Delivery Services.
For expedited orders, we offer priority delivery via DHL, with estimated arrival in 4-6 business days post-dispatch.
*Note: Batteries are not shipped to the US. Most orders ship from the EU warehouse, though some best sellers are stocked in the US for faster delivery.
United Arab Emirates (UAE) – Dubai UAE and Dubai customers can choose between standard and express shipping, with delivery times displayed at checkout. All packages are sent via Tracked and Signed Delivery Services.
For urgent needs, priority delivery via DHL is available, typically arriving in 5-12 business days post-dispatch.
*Note: Batteries are not shipped to UAE or Dubai. However, special arrangements can be made for local manufacturing upon request. Contact us for details.
*Orders ship from the EU warehouse.
Rest of the World Customers outside our primary regions can select standard, economy, or express shipping options, with rates shown at checkout. All shipments are sent via Tracked and Signed Delivery Services.
For urgent deliveries, we offer priority shipping via DHL, with an estimated arrival of 4-6 business days post-dispatch.
*Note: Batteries are not shipped outside Europe and the UK. Orders are fulfilled from the EU warehouse.
General Shipping Information Shipping costs are weight-based and calculated during checkout. All packages are sent with tracking, and estimated delivery times are displayed at checkout based on the chosen method.
Priority delivery via DHL Express is available for urgent orders, with delivery times ranging from 4-9 business days post-dispatch. Prices are determined at checkout.
*Note: Batteries are not shipped outside Europe and the UK. All orders are dispatched from the EU warehouse.