Terms and conditions

1. Seller, scope and acceptance

1.1 Seller. The online shop electricgen.eu is operated by MB “E. zona”, company code 305028946, VAT number LT100013609611, registered address Tvirtovės al. 88, LT-50185 Kaunas, Lithuania (“ElectricGen”, “we”, “us”). Email: info@electricgen.eu.

1.2 Scope. These Terms apply to all use of the website and all orders placed through it. By placing an order, you accept these Terms in the version valid at the time of the order.

1.3 Conflicting terms. Business customers’ own general terms do not apply, even if we do not expressly reject them, unless we accept them in writing.

1.4 Consumers and businesses. A “Consumer” is a natural person buying for purposes outside their trade, business or profession. A “Business Customer” is anyone else. Where these Terms give a Consumer fewer rights than mandatory consumer law, the mandatory law applies to that point only, and all other provisions remain in force.

1.5 Changes. We may change these Terms at any time by publishing a new version on this page. Changes apply to orders placed after publication. Orders already placed remain under the Terms valid at the time of the order.

1.6 Age. You must be at least 18 years old to place an order.

2. Orders, prices and payment

2.1 Contract formation. Products shown in the shop are an invitation to order, not a binding offer. Your order is your offer to buy. The automatic order confirmation email only confirms receipt. The contract is formed when we send a separate acceptance email or dispatch the goods, whichever comes first.

2.2 Refusal and cancellation. We may refuse or cancel any order before acceptance, including for stock shortage, pricing or description errors, suspected fraud, or delivery restrictions. Any payment already made for a cancelled order is refunded in full.

2.3 Errors. Obvious errors in price or product information do not bind us. If an error is discovered after acceptance, we may cancel the order and refund any payment.

2.4 Language. Contracts are concluded in English. We send the order details and these Terms to you by email.

2.5 Prices. Prices are shown in EUR. Prices for Consumers include VAT. Delivery costs are shown at checkout and added to the total. Prices may change at any time, but the price confirmed in your order applies.

2.6 Payment. Accepted methods: card payments and bank transfers, processed by Stripe. Payment is due in full before dispatch. Goods remain our property until paid in full.

2.7 Custom and pre-ordered goods. Orders for goods made, configured or tuned to your specification may require full prepayment and cannot be cancelled once production or configuration has started.

3. Delivery

3.1 Times. Shipping times shown are approximate and not guaranteed. Shipping time starts when the parcel is handed to the carrier. Handling and lead time before dispatch are not included in the shipping time. Handling takes 1–20 working days, depending on the product and any customisation or tuning ordered. We are not liable for carrier delays.

3.2 Address. You are responsible for giving a correct delivery address. Costs of re-delivery or return caused by a wrong address or a refused or uncollected parcel are charged to you.

3.3 Risk. For Business Customers, risk passes when the goods are handed to the carrier. For Consumers, risk passes when the goods are delivered to you or a person you nominate.

3.4 Inspection on delivery. Check the parcel on receipt. Visible transport damage must be noted with the carrier on delivery, photographed, and reported to us within 48 hours. Without this documentation, we cannot file a claim with the carrier. Consumers’ statutory rights for defects remain unaffected.

3.5 Dangerous goods. Lithium batteries are shipped as dangerous goods. Some destinations or methods may be unavailable, and extra handling fees may apply.

4. Product use, controllers and tuning

4.1 Off-road use only. Upgrade kits, controllers and performance parts are sold for off-road and competition use only, on private land with the owner’s permission. They are not approved for public roads. Using them on public roads may breach traffic law, void vehicle type approval and insurance, and is entirely your responsibility.

4.2 Compatibility. Controllers are tuned for original vehicles bought from official dealers. We do not guarantee compatibility with every bike or scooter, or with modified, grey-import or non-original setups. Check compatibility before ordering or ask us in writing.

4.3 Power and protection. Kits deliver more power than the motor’s rated output. Controllers have no protection for the motor or battery and do not monitor battery voltage or current. You are responsible for staying within the limits of your motor, battery and wiring. Never bypass, remove or tamper with the stock breaker.

4.4 Water resistance. Kits are water-resistant but not waterproof. Do not submerge them or wash them with pressure washers.

4.5 First start. Put the vehicle on a stand for the first start. We are not liable for wheel spin, sudden acceleration or loss of control.

4.6 Installation. Install according to our instructions, preferably by a qualified mechanic. Keep photos of the installation. They are required for any warranty claim.

4.7 Remote tuning. If a kit does not run after correct installation, we provide one free remote tuning session. It requires a Samsung Android phone, because end users have no direct tuning access. Book it at info@electricgen.eu. Further sessions, including re-tuning for other voltages (e.g. 52V to 72V) or after other modifications, cost EUR 185 excl. VAT per session.

4.8 Intellectual property. Our tunes, firmware and configurations are our intellectual property. Reading out, copying, reverse-engineering or sharing them is prohibited and voids all warranty.

4.9 Support. All support for products bought from us goes through ElectricGen. Do not contact the controller manufacturer (Accelerated Systems Inc.) directly about products bought from us.

4.10 Batteries. Lithium batteries are hazardous. Store and charge them only in a fire-safe area, never unattended, and never with a damaged battery or a charger we did not approve.

5. Returns, withdrawal and restocking fee

5.1 Return conditions. A product is accepted back only if all of the following apply:

• It is new, unused and has never been installed, mounted, connected, powered on, programmed or tuned.
• It is in its original, undamaged and complete packaging, with all accessories, manuals, labels and seals.
• For vehicles, e-bikes and scooters: the odometer shows 0 km, and the vehicle has never been registered with any authority, insurer, manufacturer app or account.

5.2 Products that are not accepted for return.

• Used or registered products, and vehicles with more than 0 km on the odometer.
• Parts that were installed, mounted, wired or connected, even if later removed.
• Products not returned in their original packaging.
• Controllers and kits configured or tuned to your vehicle, voltage or specification.
• Remote tuning and other services once performed.
• Products damaged by the customer, or with broken seals or missing parts.

5.3 Business Customers. Business Customers have no right to return goods. We may accept a return as a goodwill gesture only with prior written approval, under the conditions in 5.1, and minus the restocking fee in 5.6.

5.4 Consumers’ right of withdrawal. Consumers may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason. To do so, send a clear written statement to info@electricgen.eu, for example using the form in 5.8. The following apply:

• Withdrawal does not apply to goods made or tuned to your specification, or to services fully performed with your prior consent (5.2).
• You must send the goods back within 14 days of your withdrawal notice. You pay the return shipping cost.
• Goods must be returned well packed and insured. Loss or damage in return transit is your responsibility.
• We refund within 14 days of your notice, but may withhold the refund until we have received and inspected the goods. The refund covers the price and the cheapest standard delivery we offered. Express or special delivery surcharges are not refunded.
• Refunds are made via the original payment method.

5.5 Deduction for diminished value (Consumers). You may handle the goods only as you would in a shop, to check their nature and characteristics. Installing, mounting, connecting, powering on, riding, registering, or discarding the original packaging goes beyond that. In those cases you are liable for the loss in value, and we deduct it from the refund. Because such goods can no longer be sold as new, the deduction may be up to 100% of the price. Vehicles with more than 0 km on the odometer or that were registered are always treated as used.

5.6 Restocking fee. A restocking fee of 30% of the product price, minimum EUR 50, applies to every accepted return under 5.3 and to every return outside a statutory withdrawal. For Consumers within the 14-day withdrawal period, our costs of inspecting, repacking and restoring the goods to sellable condition are deducted as part of the diminished value under 5.5.

5.7 Inspection. We inspect every return. If the goods do not meet 5.1, we may refuse the return, apply the deduction in 5.5, or send the goods back to you at your cost. Goods not collected or paid for within 30 days of notice may be disposed of.

5.8 Model withdrawal form. To MB “E. zona”, Tvirtovės al. 88, LT-50185 Kaunas, Lithuania, info@electricgen.eu: I hereby give notice that I withdraw from my contract for the following goods: [goods], ordered on 2026 / received on 2026. Name: [name]. Address: [address]. Date and signature (if on paper).

6. Warranty and defects

6.1 Business Customers. We warrant goods against manufacturing defects for 6 months from delivery. All other warranties, express or implied, are excluded to the extent the law allows.

6.2 Consumers. Consumers have the statutory legal guarantee for lack of conformity. Any additional manufacturer warranty (e.g. lifetime warranty on Speedbox) applies only under that manufacturer’s terms.

6.3 Making a claim. Email info@electricgen.eu with:

• Order number and proof of purchase.
• A detailed description of the fault.
• Clear photos or video of the fault and of the installation.

Claims without this information cannot be processed until it is provided. Report a defect within 2 months of discovering it.

6.4 Return for inspection. Send the goods only after we approve the claim, to the address we provide. Unannounced parcels may be refused. We respond to complaints within 14 days.

6.5 Remedy. We first repair or replace the faulty item, at our choice. A refund or price reduction applies only where repair or replacement is impossible or fails, or as mandatory law requires.

6.6 Unjustified claims. If inspection shows no defect, or a cause excluded under 6.7, we charge the inspection costs of EUR 65 per hour excl. VAT (minimum 1 hour) and return shipping, and send the goods back after payment.

6.7 Not covered.

• Faults caused by incorrect installation, especially by third parties without installation photos.
• Accidents, crashes, falls, mechanical impact.
• Water ingress, high humidity, chemicals, or other environmental damage.
• Overloading, operating beyond the motor, battery or wiring limits, or bypassing the stock breaker.
• Unauthorised repairs, opening the product, modifications, or attempts to read out or change our tune.
• Software or firmware updates of the vehicle that cause incompatibility.
• Incompatible upgrades or non-original vehicles.
• Normal wear and tear, including battery capacity loss through use and age.
• Use contrary to these Terms or the product manual.

6.8 Costs. Labour, travel, diagnosis, removal and reinstallation costs are not covered for Business Customers. For Consumers, they are covered only as mandatory law requires.

7. Liability

7.1 Limitation. Our total liability under any order is limited to the price paid for the product concerned. We are not liable for indirect or consequential losses, including lost profit, loss of use, damage to the vehicle or other property, fines, or loss of insurance cover.

7.2 Your responsibility. You use performance and off-road products at your own risk. We are not liable for damage, injury or loss caused by use on public roads, use beyond the limits of the vehicle’s components, incorrect installation, missing protective equipment, or breach of these Terms.

7.3 Mandatory liability. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, for gross negligence or intent, or under mandatory product liability law.

7.4 Indemnity. You indemnify us against third-party claims, fines and costs arising from your use of the products contrary to these Terms or the law, including use on public roads.

7.5 Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including supplier failures, carrier disruptions, strikes or regulatory changes.

8. Website, law and contact

8.1 Website content. We aim to keep information accurate but do not guarantee it is complete or current. Product images are illustrative. We may change or discontinue products, services and website content at any time.

8.2 Prohibited use. You may not use the website for unlawful purposes, infringe intellectual property, transmit malicious code, or scrape or copy content without our written consent. We may suspend access or refuse service for breach.

8.3 User submissions. Reviews, comments and ideas you send us may be edited, published and used by us without payment. You are responsible for their content.

8.4 Third-party links. We are not responsible for third-party websites linked from our site.

8.5 Personal data. We process personal data under our Privacy Policy: electricgen.eu/privacy-policy.

8.6 Severability. If any provision is invalid, the rest of these Terms remain in force. The invalid provision is replaced by a valid one closest to its purpose.

8.7 Governing law. These Terms are governed by the law of the Republic of Lithuania. For Consumers, this does not remove the protection of mandatory law of their country of residence.

8.8 Jurisdiction. For Business Customers, the courts of Kaunas, Lithuania have exclusive jurisdiction. Consumers may also use their statutory courts.

8.9 Consumer disputes. Consumers may submit complaints to the out-of-court dispute resolution body: the State Consumer Rights Protection Authority of Lithuania (VVTAT), www.vvtat.lt. Please contact us first; most issues are resolved directly.

8.10 Contact. MB “E. zona”, company code 305028946, VAT number LT100013609611, Tvirtovės al. 88, LT-50185 Kaunas, Lithuania, info@electricgen.eu.