By accessing our website or purchasing any products or services, you agree to adhere to our terms and conditions (“Terms of Service,” “Terms”). These terms encompass any additional guidelines, policies, or rules referenced herein or made available via hyperlink. They apply to all users, including browsers, vendors, customers, merchants, and contributors.
Please read these Terms of Service thoroughly before engaging with our site or services. By accessing any portion of the site, you confirm your acceptance of these terms. If you disagree with any part of the agreement, you are prohibited from using the website or related services. Acceptance is strictly limited to these Terms of Service.
Any new tools or features added to the site will also be governed by these terms. The latest version can be reviewed on this page, and we reserve the right to update or modify them at any time. It is your responsibility to check for updates. Continued use of the site constitutes acceptance of such changes.
The following Terms and Conditions (Terms) apply to all orders placed via our online shop.
These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.
Contractual partner, formation of contract, options for corrections
By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
Contract language, saving of the contract text
The language(s) available for concluding the contract: English
We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. For security reasons, the text of the contract cannot be accessed via the internet.
Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
Delivery time starts to count after shipment is sent out. Lead time is not included in shipping time.
Payment
The following payment methods are basically available in our online shop.
Warranty and guarantees
DISCLAIMER
Controllers:
Our controller is not guaranteed to work with every bike or scooter setup. It was tuned specifically on originals which were bought in official representatives shops. All kits are not waterproof! it is resistant to water and likely won’t have an issue getting wet but it’s not possible for us to make it waterproof without sealing the harness in place. Take this into consideration when using the bike or scooter. All kits give out more watts than motors are rated. Do not under any circumstances bypass/remove/tamper with the breaker that comes stock on the bike. Usually stock motors are rated for less watts and running at levels higher than this can potentially lead to cutting out or motor damage and should be done at your own discretion. We are not responsible for the wheel spinning and launching the bike if you start your bike for the first time not on a stand. If your upgrade kit will not work from the begin, you need to schedule for remote tuning via Samsung phone because end users WON’T have BACDoor Access. Email us to set up your tuning session to get your bike / scooter running. One free remote tuning session will be provided to get the bike running if there are issues. After the initial tuning session has resolved the issues, additional tuning sessions needed for aftermarket upgrades or changes to the bike / scooter can be purchased on our website for 150 EUR.
Controllers DOES NOT have safeguards in place to prevent you from damaging your motor or battery. You must understand the limitations of your scooter / bike electronics. If your battery is stock (not bypassed) you don’t need to worry about this. We are not responsible for damage done to the electronics due to misuse. This includes monitoring your battery voltage and amperage as the controller has no safeguard for either.
We do not accept returns if product is damaged by customer. Faulty controllers must be sent back to us and we will exchange it to the new one. If you use your controller and decide you don’t want it, we CAN NOT accept a return. Use of the controller involves anything from mounting it to the bike or attaching pole wires from the motor. If you receive your controller with physical damage to anything in the package, contact us. We can get you new parts and submit a claim with the shipper (this must be well documented).
Example:
If you decide you want it re-tuned from 52V to 72V we will charge a tuning fee, you will need to schedule a time and it requires a Samsung phone.
Attempting to extract our proprietary tune is theft of intellectual property and against the law.
By buying upgrade kits from us you agree that if you will not contact accelerated systems inc. for any problem. We are here to help you with all problems and questions. You can easily contact with as via email – info@electricgen.eu
By purchasing all products from our store you agree this this disclaimer.
Buyer releases ElectricGen or any person trading on or behalf of the business known as ElectricGen from any liabilities, therein known as ElectricGen (expressed or implied, arising by law or otherwise) that may occur from the use of products sold by ElectricGen and purchased by Buyer. These products are being sold for “Off Road/Competition Use” only and may be used only on two wheel vehicles (bicycles, electric bicycles, two wheel electric powered vehicles) used solely for “Off Road/Competition” (off-road being defined as a private land with land owners permission and not public highway or byway). The Buyer also recognizes that Lithium batteries are classed as hazardous and should not be: stored, used, charged in place, facility any area that is not fire proof or safe to do so. That batteries should not be taken into the family home, office, workplace or school place. No other applications are intended or implied. The Buyer of product sold or provided by ElectricGen acknowledges and agrees that Seller disclaims any warranty and expressly disclaims any liability for personal injury or damages or any damages to vehicle, expensed occurred, personal property or third persons. ElectricGen will uphold the warranty of the manufacture of the product sold for a minimum of six months from date of purchase from manufacturer defect. In the event a manufacturer’s warranty exists, it is agreed and stated that Under no circumstances shall the seller or manufacture be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any contingent expenses.
When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at your cost by DHL Express to the address which will be provided by email. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.
Warranty Guidelines
If you need to initiate a warranty claim, please contact us at info@electricgen.eu. Make sure to include the following:
Installation photos.
A detailed explanation outlining the fault.
The original proof of purchase.
Once your claim is approved, follow the provided instructions to return the item.
Important: We are not liable for faults caused by improper installation, particularly if performed by a third party without adequate documentation. Claims submitted without sufficient evidence or explanation may be denied. We appreciate your understanding.
Warranty Commitment
At ElectricGen, we prioritize the quality of our products and ensure all warranty claims adhere to manufacturer-specific guidelines.
Manufacturer warranties typically cover issues like defects in materials, craftsmanship, or system performance, depending on the item. If a product experiences failure within its warranty period due to manufacturing defects, ElectricGen will coordinate with the manufacturer to resolve the issue, whether through repair or replacement, based on the warranty terms.
Coverage Details:
Standard warranties apply to all products unless otherwise specified.
Certain items, such as Speedbox, may include a lifetime warranty.
Our mission is to uphold the integrity of our products and provide reliable support to customers with valid warranty claims.
Warranty Exclusions
Please note, the warranty does not cover:
Damage caused by accidents.
Normal wear and tear.
Improper use, maintenance, or unauthorized modifications (e.g., unapproved repairs, software updates causing malfunction).
Issues arising from incompatible upgrades to e-bike components.
Consumable materials (e.g., batteries, holders, or enclosures).
Damage from environmental factors (e.g., chemical exposure, high humidity, mechanical impact).
Misuse or failure to adhere to operating conditions outlined in the product manual.
Additionally, damage resulting from eBike software updates or disassembly of the product is not covered.
Terms and Conditions Overview
Throughout this site, “we,” “us,” and “our” refer to ElectricGen. By accessing our website or purchasing from us, you agree to the terms and conditions outlined here (“Terms of Service” or “Terms”). These apply to all users, including visitors, vendors, customers, merchants, or content contributors.
Please review these terms carefully before using our website. Accessing or using any portion of the site constitutes your agreement to these Terms of Service. If you disagree with any aspect, you may not access the site or use its services.
Key Points:
Updates or additions to our website will also be governed by these terms.
It is your responsibility to periodically review this page for updates.
Continued use of the site implies acceptance of any modifications.
Thank you for choosing ElectricGen. We’re committed to delivering exceptional service and support.
OVERVIEW
Our online store is hosted by a third-party platform that provides the e-commerce capabilities for selling our products and services.
SECTION 1 – USE OF THE ONLINE STORE
By agreeing to these terms, you confirm that you are of legal age in your jurisdiction or have obtained necessary consent to enable minor dependents to use the site. You agree not to use our products for unlawful purposes or in violation of local laws, including but not limited to copyright regulations. Malicious activities, such as transmitting harmful code, will result in immediate termination of services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service at any time for any reason. Your non-payment-related content may be transmitted across various networks and adapted to technical requirements. Payment information is always encrypted during transmission. Reproduction or exploitation of any part of the service or content without written consent is strictly prohibited.
SECTION 3 – INFORMATION ACCURACY
We do not guarantee that all information on the site is accurate, complete, or current. Any reliance on such material is at your own risk. Historical content is provided for reference only and may not reflect the latest updates. Changes to the site’s content can be made at any time without obligation to notify users.
SECTION 4 – MODIFICATIONS TO SERVICES AND PRICING
Prices are subject to change without notice. We may alter or discontinue services at our sole discretion without liability to users or third parties.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or services are exclusively available online and may be subject to limited quantities and return policies as outlined in our Refund Policy. Efforts are made to display product visuals accurately, but we cannot guarantee that your device’s display will match the actual product. We reserve the right to limit product sales or services to specific individuals, regions, or jurisdictions.
If a product arrives damaged or defective, we must receive it back for inspection. If item is damaged not by end user fault, We will replace it with a new item unless a replacement is not possible. Only in such cases, we will either issue a refund or, if the customer agrees to wait, send the item at a later date.
SECTION 6 – ACCOUNT INFORMATION
You agree to provide accurate and updated account details to facilitate transactions and communication. We reserve the right to limit or cancel orders based on criteria such as account or billing details.
SECTION 7 – OPTIONAL TOOLS
Access to third-party tools may be provided “as is” without warranty. Your use of such tools is entirely at your discretion and risk. Future updates to features or tools will also fall under these terms.
SECTION 8 – THIRD-PARTY LINKS
The site may include links to third-party resources, but we are not responsible for their content, accuracy, or practices. Transactions or concerns involving third-party websites should be addressed directly to them.
SECTION 9 – USER SUBMISSIONS
By submitting content (e.g., comments, ideas, proposals), you grant us the right to edit, publish, and distribute it without obligation. Submitted content must not infringe on third-party rights or contain harmful material. You are solely responsible for your submissions and any resulting consequences.
SECTION 10 – PERSONAL INFORMATION
Our handling of personal data is governed by our Privacy Policy, available on the site.
SECTION 11 – ERRORS AND OMISSIONS
We are not liable for errors or inaccuracies in service-related information and reserve the right to amend content or cancel orders based on such discrepancies.
SECTION 12 – PROHIBITED USES
Prohibited activities include, but are not limited to, unlawful acts, violations of intellectual property, discriminatory behavior, and distribution of harmful code. Breach of these terms may result in termination of service.
SECTION 13 – DISCLAIMER OF WARRANTIES
The service is provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free usage and disclaim liability for any damages arising from the use of our services or products.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold us harmless against claims arising from your breach of these terms or related policies.
SECTION 15 – SEVERABILITY
If any provision of these terms is deemed unenforceable, the remaining provisions remain valid and enforceable.
SECTION 16 – TERMINATION
These terms remain effective until terminated by either party. We reserve the right to terminate access if you breach any provisions.
SECTION 17 – ENTIRE AGREEMENT
These terms represent the entire agreement between you and us, superseding prior arrangements. Ambiguities will not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These terms are governed by the applicable laws of the jurisdiction in which our operations are based.
SECTION 19 – CHANGES TO TERMS
The most current version of these terms is available on this page. Continued use of the site after updates signifies your agreement to the changes.
SECTION 20 – CONTACT INFORMATION
For inquiries regarding these terms, contact us at info@electricgen.eu.